1.3 We are not responsible, and shall not be held liable, for any privacy statement made on any website, mobile application or other platform not owned, operated or substantially controlled by us or communicated to you via e-mail or any other medium. For the avoidance of any doubt, you acknowledge and understand that we, at GIM, shall not be held liable for the actions of third party individuals or entities in any manner whatsoever.
1.8 Further information about our policies and practices relating to the use or control of the information that you share with us may be made available to you on request. Please contact us at email@example.com.
2. INFORMATION WE COLLECT AND RETAIN
2.2 We may collect information that you provide when you contact our customer support service, provide ratings or comments to other Users, comment on any of our Platforms, surveys you may have completed, as well as the history of your usage of our services, website or mobile application and associated information (including senders’ and recipients’ location and other details), information captured and stored by your web browser or mobile operating system (such as language preference, software and hardware attributes, IP address, device location and other demographic information, cookies, etc.), information gathered by Google Analytics or any other analytical software, your contact address books, calendar, and any other information you may allow us to access.
2.3 We may collect information on your approximate or precise location, depending on the nature of the services you are availing from us and your device settings and permissions. Such information may be obtained through the Wi-Fi connection you are using, your IP address and/or the GPS. We collect such information, in cases of mobile device, when the mobile application is running in the foreground or background. You may refuse to give us permission to, or withdraw permission from, collecting such information at any time by disabling our permission from your mobile device. In such cases, you may either be unable to use our services or the functionality of the website or mobile application and your use of its features may be restricted, for which we will not be liable in anyway. Even if you have disabled our access to such information, we may obtain information about your approximate location if you are using our services from other Users.
2.4 We collect details of your transaction in our Platform, which may include, but is not limited to, information on the services you avail, the payment being made or received, delivery information, the date and time of the services and the distance travelled.
2.5 We may use third party analytics, such as Google Analytics or Kissmetrics or any other analytical software, to analyze the activities of visitors to our website. Where information is shared with such third parties, the privacy policies of such third parties shall govern the use and retention of your information to the extent the information is shared.
2.7 We may also collect other information anonymously to improve our service and the quality of our Users’ experience.
2.8 We may, where necessary or expedient, independently collect, or request you to provide, further additional information (such as background information on you to ascertain your driver’s history or criminal records) from time to time.
2.10 We do not collect personal information such as your race, religion, political affiliation or medical information. However, any such information we obtain incidentally shall be afforded same protection as other information we collect and retain.
2.11 We may require additional information from time to time to, for instance, run promotions or conduct surveys. In such cases, you will have the choice to decide whether to provide such information or not. If you decide to provide such information, it shall be shall be afforded same protection as other information we collect and retain.
3.2 You may refuse to provide us with information which are necessary to provide our services, or withdraw your consent for us to collect, retain, use or disclose such information by giving reasonable notice. In such cases, you shall no longer be able to use the services or the Platform.
3.3 Unless you choose to opt out, you agree to us using third parties, such as Google, for advertisement on the Platform and to sharing certain information for such advertisement purposes.
3.4 You can block or disable cookies from the website. If you choose to do so, it may interfere with the functionality of the website and your use of the website’s features may be restricted.
3.5 You reserve the right not to provide us access to certain information, such as your mobile calendar, contact address books, camera and gallery. In such cases, you should disable our access to such information on your mobile or computer device manually. If such restriction prevents or hinders us from providing the services, you may no longer be able to use the services or the Platform.
3.6 You agree that the information provided by you to us are correct and up-to-date at all times whilst you use our services. In the event any information is no longer current, you agree to update such information immediately. If you want us to remove any particular information from our records, please send us your request at firstname.lastname@example.org with full particulars of the details you would like to have removed, and we shall endeavor to comply with such request to the fullest extent permitted by the applicable laws.
4.1 We may disclose information we collect about you, and you hereby agree to such disclosure, if (i) we are obligated to do so under the applicable laws, to the extent such disclosure is necessary, (ii) we are obligated to do so by an order of the law enforcement agency or any governmental agency, to the extent such order requires disclosure, (iii) we are obligated to do so by a court, to the extent the order of the court requires disclosure, or (iv) we consider it to be necessary to prevent any unlawful activity or to address any safety or security concern.
4.2 We reserve the absolute proprietary rights over all information and data we collate and store in our system and may share or sell such data or information, to the extent it is necessary, if GIM / EJOGAJOG enters into any business transaction, such as merger or acquisition with another person or company. You will be notified about any such change in control or ownership of your information via e-mail or any other medium, but such notification or receipt thereof shall not affect the sharing or selling of such information or data.
5.DURATION OF RETENTION
6.HOW WE MAY USE THE DATA
6.1 We will use the information we collect, such as your name, date of birth, vehicle information, contact details and the national ID card or passport, to verify your identity and keep the same in our records for security and safety reasons.
6.2 We will use the information you upload in your account and your location data in order to provide our services to you, which includes tracking your movement or the movement of goods sent through our platform using its precise or approximate location information or, for instance, to provide you with ready access to your previous locations.
6.3 We will use your name, contact number and e-mail address to connect you with other Users. For instance, if you are a partner driver providing a confirmed transportation service (such as courier or delivery service) to one of our Users, we will use your number to allow the User to contact you or provide the User’s number to allow you to contact him or her. Similarly, if you are a delivery recipient, we may provide your number or e-mail address to our partner driver to enable him or her to contact you. Your number may also be used to provide you with information on the shipment and the expected time of delivery. We may additionally use your contact number to confirm or notify you about any transaction carried out in our Platform, or to send you promotional and other messages. We may also use your e-mail address to send you newsletter or other information periodically. You will have full control over whether to receive such newsletter or information, and can change your preferences or unsubscribe at any time. Your contact details may be used for us to provide customer support services from time to time. Please be mindful that, if you have provided an incorrect e-mail address or phone number (or if these details have been changed without prior notification to us), then you may not receive these communications, or any other communications, and GIM shall not be responsible for failure to communicate such information or for any communication going to an incorrect e-mail address or phone number.
6.4 We will disclose certain information with our Users availing our services, such as your name (either first name or full name), the vehicle model, colour or license number, ratings and comments, etc. to allow such Users to identify you using our Platforms. 6.5 We will use ratings and comments posted by other Users on you to identify unsafe drivers or driving behavior, or to carry out user profiling, or to allow the affected Users to improve its rating on our Platforms, or to assess the quality of our services.
6.6 We will use your payment details to facilitate and process payments for services being availed through our Platform. We may also use your transaction history and payment details, where necessary, in order to detect, avert and combat any illegal activity, and provide the law enforcement agencies with assistance if so required to do so.
6.7 We may use information we collect for safety and security purposes and to carry out research and analysis and product development to provide you with improved services. 6.8 We may use some information that we collect for advertisement or promotional purposes. We may also use some information to inform you about our products, services, surveys, promotions and other updates. However, we will not disclose any personally identifiable information relating to you which may expose you to any security risk.
7.INFORMATION SHARING WITH THIRD PARTIES
7.1 We may share or otherwise provided restricted access certain information that we collect with our partner companies, third party business partners and other affiliates, whether in Bangladesh or abroad, to assist us in providing our services, to design and operate our Platform, to store, process or analyse the data, to place cookies on your computer to assist us in analysing data usage, or to provide data storage. These third parties can only use the information we share for only those purpose for which it was provided, and, for the avoidance of any doubt, such information will not be permitted to be used for any independent commercial purpose.
7.2 We may, from time to time, contact you on behalf of third party business partners and other third parties about offers that may be of interest to you.
8.1 You shall at all times be responsible for the protection of your account ID, log-in password and reset information, and all other sensitive and personal information that you provide to us (for instance, copy of the nation ID card or passport). We do not and we will not, at any time, request your payment details, account ID, log-in password, reset information, mobile number or any other sensitive and personal information relating to you or your account via e-mail or telephone communication. If you receive any such communication, you are advised to contact us immediately at email@example.com.
8.2 You must be at least 18 years of age to register on our Platforms or use our services. We do not knowingly collect or retain information of any person under the age of 18 and if any such information is collected or retained in our system, please inform us at firstname.lastname@example.org with the account details and other particulars, and we shall endeavor to remove such information from our system as soon as possible.
9.2 We reserve the right to transfer your information to any country outside Bangladesh to the fullest extent permitted by the laws of Bangladesh.
10.1 We strive to improve ourselves, and therefore welcome your queries, views, comments and complaints. Please contact us at email@example.com with your full name, contact number and the details of your query, views, comments or complaints, as applicable. We will endeavor to respond with 30 (thirty) days of receipt of your e-mail.
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